FAQ
What does BPA-free mean?
What does BPA-free mean?
"BPA-free" means that a product does not contain bisphenol A (BPA), a chemical often used in plastics that can be harmful to health. BPA-free products are safer for contact with food and beverages.
Are the products dishwasher safe?
Are the products dishwasher safe?
All our products are dishwasher safe and can be easily cleaned in the dishwasher
Are the products suitable for the microwave?
Are the products suitable for the microwave?
All our products are microwave-safe and can be used in the microwave without any problems
Are the products non-slip or stable enough to prevent children from tipping them over?
Are the products non-slip or stable enough to prevent children from tipping them over?
Yes, our products are equipped with non-slip suction cups that ensure a stable hold and prevent tipping over
AN ORDER
When will my order be shipped?
When will my order be shipped?
Your orders are processed daily from 10am to 6pm and shipped directly
How do I cancel an order?
How do I cancel an order?
You can cancel your order without any problems, but only outside of our processing hours. This means you have between 6:00 PM and 10:00 AM to cancel your order.
How do I know if my order has been shipped?
How do I know if my order has been shipped?
As soon as your order has been shipped, you will immediately receive an email with the tracking number
What should I do if my order arrives damaged or incomplete?
What should I do if my order arrives damaged or incomplete?
Please contact us immediately and send us photos of the damaged items so that we can assist you as quickly as possible
SHIPPING & RETURNS
How long does it take to receive my orders?
How long does it take to receive my orders?
Your orders are processed daily from 10 a.m. to 6 p.m. and shipped directly. Delivery typically takes 2-3 days, but in individual cases, deviations may occur due to our suppliers. We work with DHL to ensure reliable delivery of your orders.
How much are the shipping costs for an order?
How much are the shipping costs for an order?
Shipping costs are €4.99. Delivery is free for orders over €50.
Can I return or exchange my order?
Can I return or exchange my order?
Yes, you can return unopened items. Please note that items whose seal has been broken after delivery are not suitable for return due to health or hygiene reasons.
Who bears the return shipping costs?
Who bears the return shipping costs?
The direct costs of returning the goods are borne by you as the buyer